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This is Part Two of a multi-part series that focuses on conflict in the workplace.

Part One detailed the causes of conflict in health care, explored the hidden costs of conflict, and explained the three stages of the conflict model. Nursing managers spend between 25 and 40 percent of their time dealing with conflict, according to various surveys and estimates.

If we collaborate, we may not gain a better solution than a compromise might have yielded, but we are more likely to feel better about our chances for future understanding and goodwill.

And if we avoid discussing the conflict at all, both parties may remain clueless about the real underlying issues and concerns, only to be dealing with them in the future.

Collins English Dictionary - Complete & Unabridged 2012 Digital Edition © William Collins Sons & Co.

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This instrument requires no special qualifications for administration. " Because no two individuals have exactly the same expectations and desires, conflict is a natural part of our interactions with others. Kilmann (August 2015):"The Joy of Having Created the TKI Assessment!These behaviors are usefully categorized according to conflict styles.Each style is a way to meet one's needs in a dispute but may impact other people in different ways.